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Client Relationships

The Existing Bench: Charting a UK Client's Adviser Network Before the Pitch

Christopher Berry Dee
The Existing Bench: Charting a UK Client's Adviser Network Before the Pitch

Most proposals are written as though the client were a blank sheet. In practice, a UK client of any scale arrives with a bench already occupied: retained advisers, project counsel, compliance specialists, interim managers and the informal kitchen cabinet that gathers around a chief executive. A proposal that ignores this network can be technically sound and still miss the point. Worse, it can position the bidder as a pricing instrument for an incumbent the client never intended to replace.

The remedy is not elaborate intelligence gathering. It is a disciplined map, drawn before the proposal is written, of who is already advising the client, what each adviser controls, and where a genuine gap exists.

Begin with the formal record

Start where the client's own disclosures begin. Companies House filings, annual accounts, statutory registers and charges often name auditors, company secretaries and, for quoted companies, nominated advisers. Public sector work leaves a trail through Contracts Finder and Find a Tender, including award notices and named suppliers. Regulated sectors add registers: the Financial Conduct Authority, the Solicitors Regulation Authority, the Institute of Chartered Accountants in England and Wales, the Chartered Institute of Marketing and their equivalents. These records are rarely complete, but they establish the formal architecture.

The purpose is not to compile a dossier. It is to answer a simpler question: which firms and individuals already have a contractual or statutory relationship with this client, and in what capacity?

Separate the roles that matter

A useful map distinguishes four roles. The first is decision rights: who can approve the work, sign the contract or stop it. The second is information gatekeeping: who sees the brief before it is issued, who drafts the evaluation criteria, who controls access to the sponsor. The third is technical influence: who shapes the client's view of what good looks like, even without formal authority. The fourth is commercial review: who tests price, challenges scope and compares alternatives.

Incumbent advisers often occupy more than one role. A retained law firm may hold technical influence and commercial review. A long-standing management consultant may be the sponsor's trusted sounding board and also the author of the brief you are asked to respond to. The map should record overlaps rather than flatten them.

Read incentives, not just names

Every adviser has an economic reason to behave as they do. A retained adviser on a rolling fee may value continuity over disruption. A project adviser on a fixed fee may welcome additional scope. An interim manager may be seeking a permanent role. A non-executive director may be protecting reputational exposure. None of this is improper. It is simply the context in which your proposal will be read.

Ask what the incumbent loses if the client appoints you. If the answer is material, expect scrutiny that is not purely technical. If the answer is negligible, the incumbent may become an ally, particularly where your work fills a gap they would rather not cover.

Trace the information flows

Information flows are more revealing than org charts. Who receives the draft brief first? Who comments on the shortlist? Who writes the board paper that authorises the spend? Who does the client telephone at the weekend when a regulatory question arises?

These questions are best answered in conversation, not interrogation. A short scoping meeting can establish the client's existing arrangements without appearing to audit them. Simple prompts work: “Who else is helping you think about this?”, “Which advisers will review our recommendations?”, “What has already been tried internally?” The answers usually reveal more than any public register.

Apply the genuine gap test

Once the bench is mapped, test your proposed contribution against it. If an incumbent already covers the ground, you have three options: differentiate clearly, redefine the scope to a seam they do not cover, or decline. The middle option is often the most valuable. Genuine gaps frequently sit between disciplines: between legal advice and operational delivery, between tax structuring and finance function design, between compliance assurance and commercial strategy. A gap that exists only because no one has bothered to look is not a gap; it is duplication with extra cost.

This test also protects the client. A proposal that duplicates existing counsel wastes the client's money and your own bid costs. A proposal that names the seam it fills is easier to approve and harder to price against an incumbent who was never asked to do the same work.

Reduce the benchmark risk

UK clients increasingly ask for indicative pricing before a decision has been taken on whether to change advisers. Sometimes this is legitimate market testing. Sometimes it is a benchmark exercise dressed as a procurement. The map helps distinguish the two. If the client's existing advisers are entrenched, if the brief is unusually vague, if the evaluation criteria are undisclosed and if the timetable has no decision point, the risk of being used only as a price reference rises.

In those circumstances, ask what decision the proposal informs, who else is being asked and what happens after submission. A client who cannot answer is not necessarily acting in bad faith, but the proposal should be priced and scoped accordingly. A short, paid discovery stage is often a more honest instrument than a speculative full response.

Keep a one-page map

Record the findings on a single page: adviser name, firm, role, decision rights, information flows, incentives and relevance to the proposed gap. Update it after each client conversation. Store it with the same care as any client record and observe data protection obligations. The map is not a secret file; it is a working aid that demonstrates respect for the client's existing system of advice.

In 2026, UK clients expect advisers to understand the bench they are joining, not just the problem they are solving. A pre-proposal map takes an hour or two and repays that time in sharper scoping, fewer wasted bids and a lower chance of becoming someone else's price comparison.

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